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I have been a member since 2005 and have used all 3 locations in Edmonton. I have been going to a gym since I was 18 (I'm 34 now).
Pros
1. Great Yoga classes. The Monday AM class at Northgate is the best Yoga class I have ever taken and I have taken classes at Yoga studios.
2. Cost. My membership is $23/month and you will NEVER find a cheaper membership.
3. The gym is as clean or cleaner than other gyms I've worked out in.
4. No men, so I don't need to listen to the grunting and groaning in the weight area.
5. Ample cardio machines. I have never waited for a machine. Some of WEM machines have a tv on them.
6. Ample free weights. I have never waited for weights.
7. Several locations in Edmonton. I travel in the City for work and it's nice to have a few options of where I will go.
Cons
1. I have never used the "trainers", but their education appears to be lacking.
2. The front desk staff can be a bit unpleasant at the northgate and south side location. However, the WEM front desk always has a wonderful attitude.
3. Customer service is lacking. Anytime I have had a question about my membership I have been referred to Paramount Acceptance (collection agency). It would be nice if they just contacted them on your behalf.
4. The hours. They close at 9 pm weekdays, open only 9-5 Sat and Sundays have the worst hours 10-3 pm.
5. When signing up the staff can try to pressure you. However, this is similar to any gym chain (other than YMCA). A person should take the time to read the fine print, sleep on it etc.
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She was very informative and helped me decided between what level of a massage I wanted given that I'd never had one done professionally done before.
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