UPS Customer Centres
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5325 Rhodes Dr, Windsor ON N8N 2M1
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    September1986
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    I am currently 7 ...

    I am currently 7 months pregnant and was waiting for ups to deliver a stroller and carseat. I checked the online tracking progress and it said the packages would be delivered before 8:00pm. At 7:45pm my doorbell rang, by the time I got down the stairs and opened the door my stroller was left in front of my door and my car seat was placed on my front lawn. The driver was nowhere to be found. I found this to be the worst customer service I have ever encountered. Those two packages total upwards of $600.00 and for them to be left unattended for anyone to steal was unacceptable to say the least! I called and complained and was told that because the shipper does not require a signature it's fine for the driver to leave my packages on the porch if he feels it's safe to do so. I don't think leaving $600.00 worth of baby products outside at 8:00pm without knowing if I was home or when I would return would be considered 'safe to do so'. I will never use UPS again unless absolutely necessary and even so, I will be picking up my packages directly rather than waiting for them to drop them wherever they see fit.

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