Waterloo Honda Sales & Service

Sales Rep and Manager at this location , God Forbid you ever call them out on any type of fraudulent scam or poor service, they threaten you to be careful. All because initially asked them to purchase all 4 new tires for my car. ....SAFETY ISSUES AND CONCERNS RIGHT?! ..rotted tires or whatever..retaliation and ..KW car bombs? I am scared now to go back there. I guess I just have to take it. Shame on me.

I went in at the first hour on Saturday (9am) for a quick oil-change. I as advised for the full service and the service person did not tell me anything about the wait time. I kept waiting. After 1.5 hours (~10:30am) I first asked and was told that the car will be ready shortly, after 45 minutes of waiting further, I asked again around ~12:15pm. This time they checked with the garage and it was told it would take another 40min to get the work done! In total it took more than 4 hours for the work

I have been getting my cars serviced at Waterloo Honda for 30 years now. One of the reasons I keep buying Honda/Acura is these guys - it means so much to have a garage you can trust completely. They also have a good shuttle service.

Very poor service. Staff is rude and uncaring. I will never go to this dealership again.

Worst Honda dealership I have ever been to. I recommend you go anywhere but here. The people who work here have turned me away from ever buying a Honda again due to my experience. We were accused and ridiculed by customer service reps, very disappointing to have people like this represent such a good name.