They treat seniors with the utmost disrespect. I was shocked when I spoke to the man on the phone. My grandma changed her mind about having them come and she felt badly and had apologized and was very kind and sincere. The way the situation was handled was completely unacceptable and unprofessional. He hung up the phone on me for no reason except his own frustration and if it had been handled differently, it could have been resolved quickly and possibly even still had them come.