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Seriously, I absolutely love going to Japanese buffets. All I care about is the food - whether it''s good or not. I don''t necessarily care too much about the service as long as my tummy is satisfied. The thing is, this restaurant''s food is absolutely amazing - from the gyoza to the unagi sushi. BUT don''t go there if you hate slow service, or from time to time, the lost of your order. It is annoying, but personally, I don''t care. I hate it when people complain when eating. Just don''t go there again if you don''t like it. That''s all I''m saying. So, if you''re like me (which is all about the food), then go.
Majority of the food was good but i believe the only thing that's stopping this restaurant from being on top is their service. So terrible. They lose your orders, they don't give you all of your orders so you'll have to order it again or more times to finally get it. Sometimes it takes forever to get your food as well. The waiters don't come to you, you have to call them over...which is a hassle cause you'll have to always keep your eyes on the look out. Just watching them walk around aimlessly does make you feel important. So, overall the food is pretty good but the service...wow, just no.
This is the first time I have ever been to Akina, an we came because of a good review. My boyfriend and I, along with another couple came for dinner. They seated us quickly, but took FOREVER to come take out order. We ordered 4 spider maki (24 pieces) along with other things. The waiter looked at us in disbelief and when our order came, it was half of what we ordered. That is fine. But it took over an hour for our drinks to arrive. And they only came after we asked for them 3 times. The next time that we ordered, we specifically told the waitress that she should give us what we ordered, we would even pay $5 for every piece that we couldn't finish (the stated rate is $1 a piece). While she was taking our order, she was OBVIOUSLY skipping items, all the while, rolling her eyes. At this point, my friend had had enough, she went up to the manager and told her about the horrible experience we had. The manager assured us that our order would go through and apologized. We waited for another 45 minutes, while other ppls food came to our table (we ate it anyway) and none of our ordered food came. The manager even checked and said that the rolls were being made. We gave up and left after over 2 hours of waiting around. We went to the manager again, and told her we would not be back, that she should train her wait staff to be more courteous and to give ppl what they should order. She apologized again, and told us our order had been lost. This place is completely unacceptable. (On a side note, did anyone argue with her in Cantonese, it might have helped?) Shouldn't they want people to eat more, so they can charge for extras?
This place was horrible! We ordered our first round of food and not all our dishes showed. Then we ordered our second round. Even less showed up, we got another tables fried scallops, which we ate because we were too hungry! We waited 20 minutes for our second round of dishes to show, only 1/4 showed up. We were then told that it was our "last call". This was when we asked the waiter to check to see if anything was coming. Nope, our order had been lost. So we ordered again and the waiter guaranteed we'd get our order. We reordered over 50 sushi pieces for seven people and less than 1/4 was served. Again, we were told it was our last call, so we asked if our other dishes were coming, and again they said they lost our order. Once more, a waitress took our order and guaranteed we'd get it. So we reordered the over 50 sushi pieces, and the waiter and sushi bar people starting giving us bad glares. Then a seafood friend rice dish came our way. We told them it wasn't ours and they took it away with disbelief. Finally the sushi bar man came to our table to confirm our order of 54 sushi pieces. He said he didn't want us to waste food. We told them, as seven people we would be able to finish our dish, as we didn't receive our orders previously and were still HUNGRY! Then the manager/boss came and threatened to charge us for the seafood fried rice. We finally got our 54 pieces of suishi and ate them all but weren't allowed to order anything else from the bar. Instead we tried to fill ourselves up with 16 bowls of ice creams. We overhead another table next to us was getting too many dishes, and they were 3 people. We saw they had tones of rolls sitting there, probably OURS! The entire time the manager/boss gave us the ugliest stare all the way from the back of the room. She just stood there, not blinking! We left, not satisfied and not completely full. We waited so long between servings that I went to the washroom 5 times.
Been here a few times. Food is just exceptional. Service is incredibly slow. They need more waiters and increased efficiency. We ordered Beef Sashimi, we had to ask for it TWICE. When it finally came, it wasn't even thawed out properly.
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