Scammed
One of our burners on the gas stove would not ignite but gas would still be released. We had thanksgiving dinner to prepare in a week so we called Terry's Appliance and explained the situation. They said that its a module that could cost $200 to $500 but if its the transformer, then it could be closer to $1000. We agreed for them to come and take a look at it for $60. When they came a couple of days later, right away they said, "It cant be fixed". We said, "You didn't even open it up or even turned it on to see what's wrong". He said he didn't have any KitchenAid parts but he said he would take the serial and model number and call us the next day. Next day came around with no phone calls. We called the next day and left a message; no return call. We called again a few days later and left a message and no return call. A few days after that, I finally got someone on the phone and first they got me mixed up with another customer saying that the part wasn't in yet and that they were sorry. I clarified that we were still waiting for a quote. He then said there's no replacement parts for our stove. So in other words, we payed $60 for someone to come out, take a serial number, and then say it can't be fixed without even opening or turning on the stove.
