They were brilliant with my dog and they were so understanding when I was $20 short (they let me pay it a day later) wonderful vets, wonderful people :)
They have a service where (if you don't have a car) for $10 they will pick up your pet, take it to their clinic & drop it back off. They were over AN HOUR late dropping my sick cat off back home - no one called to let us know they were running late, and no one was answering the phone at the clinic! I texted the hospital manager, Laurie asking where my cat was & she told me to arrange my own transportation next time. Rude much?
I'd write more details of what else happened, but not enough space.