BMO Bank of Montreal

I’ve had my accounts there for over 40 years and have never experienced a mistake in my transactions unlike another institution that I will not mention. All banks and credit unions have reduced staffing and employee shuffling since covid 19 raised it’s ugly head. I have never had a hard time getting thru on the phone nor experienced rude staffing. Once or twice longer line ups, but no different than anywhere else. I have been looked after in a professional manner for many years.

I chose one star because 0 wasn't an option. Incredibly rude employees with one woman actually scowling at customers. I guess I shouldn't be surprised that management did nothing about her bad behavior. Worst bank ever!

A very very nice and friendly bank.

Tried to call branch, was frustrated with Automated system took 3 calls and 20 min. on hold to get a live person, when I explained that I needed to talk to a person at my branch I was told no problem, she would transfer me immediatly, I was transfered bactk to the same automated directory. Frustrating beyond belief.

Called all day left messages to 3 different people never had any answers or call back, never seen that anywhere, I would put 0 star but there is not the option.