Unreliable, Poor Communication, Very Unprofessional.
Booking was not handled well, even after double confirming for 9AM, truck did not arrive until 11:30AM (after several calls/texts). We were informed by the owner that the movers worked late the night before,(we were not informed prior to this) but the movers confirmed this was not the case. We were also charged 1hr for travel (in the city) which was not agreed upon (or mentioned) prior. Finally, after 6+ attempts to get a receipt, we still have not gotten one. Would not hire again ever!
This customer was informed of the 4h minimum when booking and several times before the move as all our moves are. Our workers worked hard and fast and completed the job just 15 minutes shy of 4hs when if they had worked at a regular pace the move would have taken an extra 30 minutes. The customer tried everything to no pay his bill even though we provided the professional service he requested. We are sorry he was not satisfied and we have sent him his receipt as we told him we were going to do.
Par Dennis74
4 décembre 2016
Steve and Adam were on time and was able to get my town house moved within the quoted time frame.
this is the second time I'm using this company and will definitely use them again when next I'll be moving.
thank you guys and I will definitely spread the word.