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I frequently visit Udipi Palace. I went there again today and my experience was sub-standard. After ordering a couple of items for lunch I ordered dessert - Badam Halwa. A halwa is a relatively dense confection. What was offered to me was a thickened liquid that was extremely sweet and barely edible. The manager did not care about my feedback. His attitude and lack of concern has made me realize they do not care about their customer's opinion. Will not visit this restaurant again.
Réponse d'entreprise 26 mai 2016
Hi Corina first of all let me apologize for your experience. I agree we should have taken care of this in a different way. I have briefed the concerned staff as well as the Manager. The Manager should have definitely handled this in a better manner. I hope you give us a another chance and when you decide to do so please ask for me my name is Hubert Dmello and I am the owner of Udupi Palace. I would like to make this right. Once again accept my sincere apology and hope to see you soon
I have been there many times with large groups of people and have always loved their vegetarian cusine. It is well presented and very fresh and hot. The ambiance is very grey, but it has an indian impression which is very cultural and ads mood. Will be back for sure.
We did our reservation reading their website and these reveiws, they surely lived up to their vast menu as this was our first time. Clean, great food and the boys very pleasant. The entire group was very happy. The place definately needs a revamp as looks like a big hall, but excellent food and service. Evening well spent.
A great vegetarian restaurant! Totally affordable. Washrooms, not so clean at the time, a small flood. But I would definitely go back!
You really cannot beat the food here. Too bad the place has the feel of a mall food court.
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