Not a happy customer
My experience with this company was very poor. Just a few of my experiences are outlined as follows: - They "forgot" (i.e. didn't record anywhere) a portion of my down payment - Missed appointment (and did not make alternate arrangements - note: we were coming from 2.5 hours away and appointment was confirmed 3 days prior) - Constantly forgot changes that were made (i.e. did not keep records up to date) - Would offer to provide a invoice/information/etc. and then not follow through. Very unreliable. - Our rental tent was set up three days before they were given permission to set it up (since the tent was set up on a property that we rented for the event this caused a problem since we had no right to be on the property at that time) - The tent was set up in the wrong location (opposite side of the property). The staff then argued that since the tent was already set up they shouldn't need to move it. - They forgot the audio equipment (i.e. cords) and then claimed that the speakers had been tested and were "good to go"... they were plugged into a dead outlet where no power was provided - clearly they had NOT tested it. - Chairs were set up in the opposite direction. The day before the event we saw the mistake, so we took the time to turn them all around to face the correct direction. We also notified the company that this had occurred. The morning of the event all of the chairs had been turned the wrong direction AGAIN, leaving us scrambling to fix them all (again!) - When a problem came I found many of the responses we received to be rude and evasive; immediately they tried to shift the blame rather than trying to resolve the problem. These are just a few of this issues we had (and I could go on with a lot more examples). We felt very frustrated by the service provided. Coming from a customer service background myself, I was stunned how a business could survive when they treated customers this way.