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I have mixed feelings about this place. Most of the staff there are really nice, but there a few, actually 1 female member of staff that is awful!! She doesnt make eye contact, no smiles, no manners, she may aswell act as if were not there!!! i always have fun when I just go ther sit at the bar and have a drink but to go for a family meal its not reccomended!!! Their fries are almost black sometimes, im not sure of they change their oil very often, I asked for gravy once and i could stick my fork in it and it would stand up straight!!!! And cheesy nachos with no cheese!!!
Great food Great Service, staff seem to bed over backwards for their guests. We kind of make up our own nacho order and they get it bang on every time. I can't say how nice the staff are, just feel so relaxed going there. as for other people saying food isn't healthy.... why are you at a pub?! pubs are for pub food, and The Cactus would be a place I would be proud to own.
Most amazing place to visit and eat at. If your looking for a great place to hang out with friends and eat and talk this is the place for you. I compare Thirsty Cactus to the coffee house on friends and it is my absolute favorite place to go. The food is amazing and sizzling hot and the service is great! The atmosphere is great and friendly. I reccomend it for families, friends and even just a date night.
My wife and I had been long time patrons of the thirsty cactus and have always had pleasant experiences. However, after the ditz who served us today it will be a long time before we go back. The food is usually pretty good and the servers + kitchen has had no problems changing the meal a bit to accommodate our healthy diet. For example, serving us a side of carrots, celery and peppers instead of the usual high fat, though free nachos and cheese. Today however, we were told for the first time that supposedly "the manager" didn't like that being done and the only healthy option was just plain nachos and salsa. Our server blinked several times, and stared blankly when I told her it was the nachos in general, and not just the cheese that we don't want. She curtly replied to our request "No". In addition to this, she proceeded to tell me I had bland taste when I asked for some creams to be removed from my meal. I thought her attitude could use some work. As my meal was a main course, it came with a side salad, coleslaw, or fries (shudder). I asked for my usual baked potato, and to my surprise, I was charged extra for it. This is not service and the restaurant's reputation has been ruined to us. I didn't complain about the extra charge as I have more class than to worry about a dollar. However, that dollar just cost them a weekly $30 in revenue from the two of us. I would recommend the restaurant if you're just in it for some food, and don't care what the fat content of the meal is. However, remember that they are not very courteous! PS The potato was very salted today.
awful service... we waited far too long for our apps and meal and when we complained, the manager became rude and irritable horrible food - cold, stringy, no taste will never go back
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