Ordered from HI-way florist for a surprise for my mom. Once again excellent service, there arrangements are top notch. This has always been my florist and will continue. Keep up the excellent service.
Woman working morning of Thursday 18th was very rude and ignorant as I was trying to look at flowers, which I did not ask to be insulted or did not ask for any help as I was already greeted walking in. Another woman approached me & started pulling arrangements from the freezer and proceeded to tell me - ou its cold in here, I cannot help you if I dont have a price range im not sure what you are looking for? I didnt even get a chance to look myself to know. not impressed or recommending SMH
Would not recommend this florist. What you order is not even close to what is delivered.When you call to complain there is nothing but excuses. Pictures will explain themselves. The orange arrangement is what I ordered the yellow one was what was delivered. I upgraded to premium at $84.00 The owner did try to make it right with a new arrangement which was nice, but not even close to what I wanted.
We are sorry you are not satisfied. Our designer worked with you extensively on the phone with the first order and described what choices we had available at the time and you approved those changes. We sent you pictures of the second arrangement that was sent out that you approved also. As for the photos you posted the arrangement is clearly in the shipping container and was not removed from the packaging. So I am confused at your review as you stated. " they are beautiful, thank you!! ".
Par mmfa4913
27 juillet 2019
The florist called to say that the vase I ordered was not available. The substitution they used was excellent. I received a photo of the bouquet and it was beautiful. Just as I wanted. Excellent service when I was in another province. Thank you!
Customer Satisfaction is not they're strong point! When I called to complain that the flower arrangement I received for my 50th Birthday had dead/wilted flowers within a couple of days, the girl on the other end continued to tell me all the different things that would kill flowers. None of which I had done! They had shoved too many plants in the green styrofoam and water, which made the flowers sit in a green mulch, which the plants did not drink. Very disappointing! I would not use these guys!
Ordered a specialty arrangement off of the website was supposed to be shaped like a birthday cake with candles went to the establishment with a picture and was assured it would look identical to the pic.asked for purple and pink flowers. the result was a white and pink Flying Saucer shaped Arrangement that looked nothing like the picture on their website not even the same flowers were used. very disappointed as this was for a very special occasion a 90th birthday. Feel duped and embarassed
Hi-way is my favorite flower shop, period. The service is always friendly and prompt. Even last minute requests are no problem for them. The quality of their flowers and products is excellent and I would recommend them to anyone. I even had them send flowers to family overseas and it worked out so well. I have never had any issues and have been using Hi way for a long time.
Thanks again to all the staff at Hiway flowers for continuing excellence in service and choosing top quality product!
I ordered a dozen of roses eventually I got 3 big roses and 3 small roses for substitute. and the whole arrangement is totally NOT the same. so I called them they said they dont carry that type of flowers so I asked why you have this on the website, they said thats why they do the substitute. Not even try to please me with some of the refund. the whole conversation was rude that I feel like I was arguing with her. I wont spend a buck in that store.
