I have never had a hairdresser make me cry before even starting before. I brought in a few pictures for inspiration and was told that I cannot do that with my hair. When I asked what she suggests I do, she snapped and told me to make a decision. I was ready to walk out but then all of a sudden there was dye on my hair. Then ended up being double the price with no heads up. She was rough with my hair and head and kept hitting my head with the blow dryer. Cried the whole way home.. not okay