I purchased a hou...
I purchased a house with a heat pump (still under warranty) and a service agreement with Triple C. The heat pump was not working properly - no air cond and only running on backup heat. The tech was very rude and told me it was working fine and it wasn't until I took him to see that the outdoor unit wasn't even spinning that he agreed there was a problem. Despite being warranty work he charged me $400 and the unit still isn't working correctly. I would stay away from this company.