Incompetant Reception Team
Can't speak for the dentist himself as I never made it past the incompetant receptionist team. Booked my appointment with the 1st receptionist and explained that I would need files transferred from my previous dental office. She needed some information from me which included my UBC plan number, spouses name and birthdate. I called twice after booking the initial appointment and gave this information to another receptionist twice. Went over the information with her to ensure she had everything written down correctly the 2nd time. Called the office on the DAY OF my appointment only to find out the information had NOT been entered to my file so I would need to give it a 3rd time and also that they would need the amount that had been billed to my account by the previous dentist (this was the first time out of the 4 previous calls I had made to them that they told me they would need that information) got the new information for them and was then told by the receptionist that they would have to cancel my appointment because they hadn't yet requested my file transfer. At this point it was 3 HOURS before my scheduled apppointment time. I asked her why this hadn't been done sometime in the 2 WEEKS prior when I had booked the appointment to which no reasonable explanation was given. Needless to say I canceled the file transfer and would NEVER reccomend this dental office to anyone.