Was told by two s...
Was told by two staff today I could do an exchange, and one helped me find a different hat as the one I received as a gift which was too small for Christmas was too small. Upon a woman working there seeing the hat she said to her costaff that she would not be completing the exchange as it is "unsellable". I was picking out some other Arcteryx items to buy to add to my exchange, as I shop there frequently over the past few years. She made a disgusted face at me and walked away, and so did the male co-staff, I said I guess I will not be shopping here again if this is how I will be treated. She obviously had zero problem with this at all as she then ignored me. I am disgusted with this behaviour especially since I have bought such expensive items there in the past(multiple winter jackets Arcteryx for example, as well as camping gear). I encourage everyone whole heartedly to not shop there if this is the way they are going to run their location.