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These people are worse than doctors for demeanour. They are arrogant, and lack any people skills. I will never get my car serviced there again. Plenty of fish in the sea and this is not one of them.
Worst customer service period. Service representative was very rude and not professional at all.
For two years, I have endured various excuses from the dealership about an odour they "could not smell". I know that if they had just turned on the defogger and sat at the driver’s seat as I described numerous times they would have smelled the rotting mouse inside my driver side vent. The dead mouse is now visible in my front dash and Marc Chambers refuses to help and belittled me every time I came in to complain about the smell. Do not trust them with your car.
I purchased a new Honda Odyssey EX in the end of last year with Philip Tam. It was an efficient, easy, stress-free experience. I had a bad experience with another Honda dealer before I went with Open Honda. Highly recommend this dealership!
I've been to several car dealerships when I purchased my car last year and I can assure you that you will have the best car buying experience here. For those who are just comparing different brands (not sure if you want Honda or not), you don't have to feel any pressure. Just stop by and get any information or quote you want and leave. They will do their best to assist you. This should be on your check list when you do car shopping. I recommend Phil Tam!
I went to OpenRoad Honda, I meet Phil Tam who was my sales person. I asked him to show me a car of my choice and he advised me to get a Honda Fit model as I had requested, Phil is knowledgable and a reliable staff person as well as professional, helpful is choosing the car of my convenience. He ordered the right colour and style in within two weeks, I drive my new car since then. It is a compact car of my choice and suitable in driving. I recommend everyone look for Phil at OpenRoad Honda.
Phil Tam was very helpful and professional. With his guidance we ended up choosing the civic for our family. His patience and understanding of our needs was excellent. The car is perfect for our daily lives and we would recommend everyone to ask for Phil at OpenRoad Honda.
My family and I bought a civic from OpenRoad Honda. Product advisor Phil Tam was excellent throughout the entire process. He was very patient and understood our needs for the vehicle. If you are interested in Honda please look for Phil at OpenRoad Honda.
Spoke to Kenneth about car. Kenneth said it had no accidents, local and bought from them. We agreed to a price and went in to look at it. When we got there, we looked at the vehicle. Passenger door panel misaligned. Sliding door doesn't lock into place when opened After looking at it we met with Kenneth and asked for the Car Proof. Had claim pending on the vehicle, so it did have an accident on it after all. And, it was not sold by them and not local. So nothing he told us was true.
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