Was having a major problem with a brand new GE Cafe Double Oven range that was still under warranty from the manufacturer. Before HC Appliances came out I had two other companies and 4 other technicians attempt repairs. Once HC Appliances become involved they took the initiative to liaise with GE and were instrumental in obtaining the go ahead to have my range replaced. Without them I would still be trying to get GE to return my calls. Wouldn't hesitate to recommend to others.