The Brick

Terrible after purchase customer service experience at The Brick's 1920 99St.NW South Common location when it came to the extended warranty. "Our commitment is to you ...our customer" is written on the sales invoice. This declaration is not worth the paper it is written on. Contacted Head office twice to discuss our concerns. They did not have the courtesy to return either of our calls. We will be letting our friends know of our experience.

After purchasing a very expensive bed from this store, I had a problem firstly, with the salesperson charging my credit card twice (which was corrected) and secondly, promising delivery on a particular date - that never happened. I wasted an entire day waiting and now have to wait another week. The salesperson said to me on message that - `its not in my hands`. Nice -right? Pass the buck. I will not deal with the Brick again. I do not like being given the run around.

Highly NOT recommended to shop here, hopefully what we went through was just this particular location and not a company wide problem… we have no issues with delivery dates changing in this pandemic but it becomes unacceptable when you are not informing your paying customers of these changes. We purchased a couch and ottoman from south common brick. I had to call EVERY single time my 3 hour slot call wasnt received. Between my 2 deliveries the date changed 4 times and Im still waiting on one ?!

Rhea went above and beyond to find a fit for our needs. She was very helpful throughout our experience with the Brick. It was a pleasure to deal with Rhea and we are very grateful for her assistance.

I was at South common Brick store last Saturday. Sales person Jean D introduced himself in a professional manner and offered me to help. I was looking for a crib and dresser. Jean gave me some time to browse the products and then guided me to find the right product within my budget. I got a very good deal and Jean went above and beyond with his sales skills. I am very much impressed with Jeans excellent customer service and professionalism. I will definitely give a 5 star rating to Jean.