Absolutely brutal. I used to order from Francos quite often and they were great. Over the past couple years I've ordered maybe 5 times and at least 4 of those times my order has been wrong and the quality seems like it's out of a can. This last time they argued with me on the phone that my pasta baked with cheese had the cheese melted to the bottom...who gets baked pasta with cheese on the bottom??? I will never order from them again!