We had an application (heat) done when just 2 bed bugs were found. 5 months later, there were dozens. When requesting We Clean to come honour their warranty, after lots of effort to get someone on the phone to speak of it with us, they advised earliest possible date would be 8 days away. The excuses why they couldnt come out were abundant. We had to call another company in to take care of the job. No refunds ever given.